Refund policy
14 days to change your mind
If MPass isn’t right for you, you can request a full refund of your first payment within 14 days, without giving any reason. Write to hello@mpass.be with your account email address, or contact Paddle at paddle.net with your order number. The refund is made to the original payment method within 5 to 10 working days.
Renewals
Monthly or annual renewals are not refunded: cancel before the renewal date from the app (Plan and billing) to avoid being charged. In the event of prolonged unavailability of the service attributable to MPass, we refund the period concerned on a pro rata basis.
Who processes the refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle collects the payment, issues the invoice, applies the VAT of your country, handles payment-related customer service and processes refunds.
What the refund does not cover
Membership fees, tickets or other sums your members pay you: MPass does not collect them and therefore cannot refund them. Please contact your club.